You see all the time, so-called “reviews” of web hosting services are just a list of features already displayed in the sales page of the website. That’s not criticism; it is redundant information that can be obtained by itself just to go to the homepage of the Internet hosting company.
While low prices and an abundance of features play in selecting the best web host for your needs, most important to look for when doing your research are comments from real people who have dealt with the technical staff, customer or the billing department, good, bad or indifferent.
Look for reviews of actual client objectives based on firsthand experience. Anything else is just a subjective comment. Do you get answers from the help desk in a timely manner? Were your problems solved, if not, why? It was the courtesy of staff or act as if they were doing a favor to the customer, including reporting to work that day? Want to listen to the people who actually have web hosting accounts with the hosting company. Is the system slow? Is there a lot of time down?
Do they have a good customer support system? Or is this just a formality for the company? The emails have a way of disappearing in spam filters, time lost or accidentally deleted.
If you can not find any customer feedback to your liking and you have pre-sales questions, make a list and feel free to contact the company. While making a phone call is faster, email, or use their ticket system is the best because it will have its written response, you need to use that information at a later date. In addition, you will also be able to measure how quickly respond to these entries.
Most web hosting companies are guaranteed for 30 days, but not all warranties are 100% money back guarantee. Make sure you understand the warranty before signing up. Be especially careful when customers complain about the billing department calls answered, he promised refund requests, but nothing happens, or “check in the mail” trick.
Check the reputation of the company with the reporting agency
If you are in the U.S. or Canada, go to the section of national sites on the web site of the Better Business Bureau to see if complaints have been filed.
Beware of “Too good to be true” Testimonials
Check for testimonials on the site of the host company. Do they seem believable or composite? It should include the actual names and URLs of the people who make them.
Take any awards you have demonstrated with a grain of salt unless they are of prestigious companies and publications. Click on the awards and follow the links to the page that issued the award. If necessary, contact the award giver and ask why they gave an award to the web hosting company.
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